Payment And Refunds

Full payment is required in advance before hosting service is established. Serversixer sends out invoices that are due every pay period. You are given fifteen (5) days to fully pay the invoice.

You warrant and represent that the information you supply in the Order Form (or other information that ServerSixer may require) is accurate and truthful. All payment-due notices will be sent by e-mail. No bills or invoices will be sent by postal mail or fax. If payment was not received by the due-date, your account will be suspended. It is the client’s responsibility to ensure that payment is made to ServerSixer prior to the renewal date and although ServerSixer sends renewal notices to our customers prior to their renewal date, because of the ability for a customer to change their contact email addresses without notifying ServerSixer, the customer is ultimately responsible for remembering their renewal date and to make sure payment is made upon the renewal. Failure to keep an account in good standing and/or service renewals paid for will result in service deactivation until the account and or service renewal is paid for in full.

ServerSixer may change its prices from time to time. ServerSixer may increase fees for its services on its website or in a promotional offer and at any time on or after the expiration of the initial term by providing written notice to you. Written notice may be in the form of notices and updates provided through the account’s billing tool, notices and updates provided through the services and/or pricing notifications for renewal terms sent via email. It is your sole responsibility to periodically review all billing-related information by ServerSixer through your account or other methods of communication and notices sent or posted by ServerSixer.

Renewals

It is the obligation of the ServerSixer’ customers to know when their account comes up for renewal and, if their intention is to non-renew their account, they must fill out the ServerSixer cancellation form 5 business days prior to their account’s renewal date to ensure that the billing department can stop any renewal charges. ServerSixer’ clients receive email notifications 15 days prior to the renewal date of their account, informing them that their renewal date is approaching. It is the customer’s responsibility to ensure that ServerSixer has a valid email address for which notices can be sent to ServerSixer’ clients. If ServerSixer does not receive a cancellation request prior to the customer’s renewal, ServerSixer will renew the clients’ account 24 hours prior to the renewal date, and will apply charges as appropriate. Accounts will be automatically renewed on the renewal date and be billed under the same fee structure as the plan that the client signed up for (unless plan changes were made or upgraded between the time when the client signed up & their renewal date). In the case of insufficient funds to charge such amount, you agree to allow ServerSixer to place your account on a recurring payment plan, wherein we will collect a partial term quantity to avoid an interruption in service and to protect against accidental loss of intellectual property such as, but not limited to, website data, domain registration, etc. The 30-day money back guarantee applies only to the start date of the clients’ service with ServerSixer, and does not apply to renewals of service.

Late Fees

Clients have the option to pay an invoice at any time by logging into their ServerSixer account and submitting a payment. An invoice that is not paid by the due date is automatically marked overdue in the system. If an invoice is overdue by more than four days (the grace period), the account is automatically suspended and a 150.00 late fee is added to the account. To reactivate an account that is suspended for failure to submit a payment within the grace period, a payment for the original invoiced amount plus 150.00 must be submitted to ServerSixer.

Currency

All prices listed are in Indian Rupees (INR), for all services & server locations unless otherwise specified.

Coupon Use

Coupons are offered to customers from time to time. Use of 3rd party coupon applications which manipulate our pricing structure will not be accepted. ServerSixer has the right to refuse any coupon code that it believes to be invalid. ServerSixer will honor the lowest advertised price on our website located at https://www.ServerSixer.com/ at the time of order.

Cancellation & Refunds

Should you become dissatisfied with our services within the first 30 days of your account activation, ServerSixer will refund your hosting fee subject to the money back guarantee terms listed in this agreement. Refunds are not available for customers after the 30 days of account activation. You may however cancel your account at any time in order to make sure that your account is not renewed. You will need to contact customer service and verify information before cancellation takes place. You will be charged in full for the entire month in which you cancelled your account. Accounts which have negative balances will be sent to collections and all services will be terminated, including domain registrations. Refunds are never available for domain registrations. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees are as detailed on our .Damain Registration Service List.  Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves ServerSixer hosting service within the 30-day money back guarantee. In Some Case 15-Days Or in Some Case 7 Days.

In addition refunds are not available for additional services such as, but not limited to domain names, dedicated IP’s, SSL certificates, CDN, professional services, etc. Add-on services that are activated and are included in the hosting package will not be refundable if cancelled within 30-days.

Website files are the responsibility of the ServerSixer customer and should a ServerSixer customer decide to cancel their service it is the customer’s responsibility to make sure that they have backed up & downloaded the website files and any emails from the ServerSixer server prior to requesting that ServerSixer cancels their account. Once the cancellation request has been submitted to ServerSixer a cancellation of the website hosting service may occur any time after the request is received by ServerSixer and when a cancellation request is completed the client’s hosting account with ServerSixer and their website files are permanantly removed from the ServerSixer servers. Therefore again it is the client’s obligation to ensure that they have downloaded their website files and any emails from the server prior to their cancellation request.

99.9% Service Level Agreement “SLA”

ServerSixer offers its clients a 99.9% network uptime guarantee for customer satisfaction purposes and also to ensure that your business is running problem free. ServerSixer will try to maintain maximum uptime. ServerSixer is not responsible for any downtime caused by the client.

30-Day Money Back Guarantee

ServerSixer offers an unconditional 30-day money back guarantee that covers cancellations on shared hosting, reseller hosting and VPS hosting made during the first 30 days of service, due to the inability to deliver satisfactory services. As a part of our strive to achieve industry-leading customer satisfaction, the customer will be refunded all hosting charges made to their credit card minus any setup fees, domain name or add-ons (included and/or purchased) are non-refundable. The guarantee does not apply to accounts with non-use, misuse, and/or abuse of this agreement. Domain name registrations & dedicated servers are also non-refundable. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees are outlined in the . Domain Registration Pricing list Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves ServerSixer hosting service within the 30 day money back guarantee. Any questions regarding the 30-day money back guarantee should be forwarded to billing@serversixer.com.

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